Customer Support (student job - part-time)

Apply now

Customer Support (student job - part-time)

Do you love tech, have strong communication and analytical skills? Do you want to help build the customer support team and do you enjoy working with customers and engineers? And are you looking for a place where you can make an impact in the world? Then 30MHz is looking for you! 

Part-time · Amsterdam

Who are we?

30MHz is an Amsterdam scale-up that builds both hardware and software with and for the horticultural sector. We believe that with technology and data, greenhouses of all sizes can innovate to become more efficient, sustainable and cost-effective. We offer a central portal for every stakeholder in the horticultural sector. Growers, advisors, distributors, and researchers gain full insight into the climatic conditions of horticultural produce. Our data platform ingests all kinds of data sources and analyzes information interactively, enabling you to continuously improve the production process of crops, plants, seeds, and bulbs.

What are you going to do? 

Together with your Customer Support colleagues you are the first point of contact when our customers have questions or there is a problem with our platform. You answer the phone, chats and handle tickets. Thanks to your technical insight, you also know when a problem is bigger and must be passed on to the engineering team. We are constantly improving our customer support and you are making a contribution. With the customer support insights, you are able to help write articles to improve our library of Help Centre articles. 

Responsibilities:

  • First point of contact for our customers
  • Answer phone, e-mails and resolving tickets.
  • Collaborate with the engineering team on issues/bugs
  • Writing articles for our Help Centre 


About you

  • Following a Bachelor’s or Master’s
  • Affinity with Tech, IT and engineering
  • Communicative and analytically strong
  • Strong communicator in both Dutch and English, spoken and written
  • Available for min. 2 days a week 

It is nice if you:

  • Have experience with customer support
  • Have experience with data platforms
  • Are eager to learn, pro-active and self-reliant 
  • Speak Spanish or French

What's in it for you?

  • A smart, diverse and ambitious team tackling one of the biggest issues we are facing as humans: sustainable food production

  • A culture in which we are productive with as few meetings as possible
  • A competitive salary (between €12,- and €15,- per hour)
  • A fun and relaxed working environment
  • During the period that the Covid-19 measures apply, it is possible to both work from home and from the office.

Interested?

Then we'd love to hear from you! We like to see your motivation letter with CV. You will receive a response within a week, after which you will be invited for a 1st and 2nd interview (online or with us at the office). Questions? Send an email to hr@30mhz.com.